Booking & Cancellation Policy

Appointment Cancellations​

When you book your appointment, you are holding space on our calendar that is no longer available to other clients. Please ensure you let us know by phone as soon as you know you will not be able to make it to free the slot and arrange a new date.

If cancellation is necessary, we require that you call at least 24 hours in advance to avoid being charged the full fee. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

Late Arrivals

If you are running late for your appointment, we will still try to accommodate you provided that we are not seeing the next client directly after you. Otherwise, your session will only run until the original booking finish time, and you will be charged the full fee.

 

Payment

Payment is required ahead of treatment to secure your appointment. Payment can be made when booking online or paid via  bank transfer (details available upon request)